| Business Basics |
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| Company Name |
DesiCrew Solutions |
| Founded in |
2007 |
| Headquartered in |
Chennai |
| Company website/URL |
www.desicrew.in |
| Industry |
BPO/KPO |
| Stage of the company |
Several customers or locations |
| Source of idea |
Systematic search for business opportunity |
| Awards & honors |
DesiCrew had won the Manthan for best e-content practises;
2nd Runners-up in the BiD challenge in the established business category.
Saloni Malh...> Read more.. |
| Awards & honors |
DesiCrew had won the Manthan for best e-content practises;
2nd Runners-up in the BiD challenge in the established business category.
Saloni Malhotra was the Runners up as Asia'a best young enterprenuer, in an online competition conducted by Businessweek Asia.
Facilitated by the President of India, for its services in localization of educational content.
Featured by 'Business Today' magazine as 'India's 10 most wired companies'.
Chosen as Global readers' favorite Fast 50 2007 according to Fast Company magazine
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| Business description |
DesiCrew Solutions started its journey in February 2007, offering entry-level back office services. Our central team in Chennai acts as an interface between the clients and our remote workforce. We set up the infrastructure, recruit the local workforce, train them in project specific skills and bring them to the service level requirements of clients. ...> Read more.. |
DesiCrew Solutions started its journey in February 2007, offering entry-level back office services. Our central team in Chennai acts as an interface between the clients and our remote workforce. We set up the infrastructure, recruit the local workforce, train them in project specific skills and bring them to the service level requirements of clients. Over a period of 12 months, we experimented with different projects ranging from Transcription, Telecalling, Digitisation, to Secondary research and GIS plotting. Currently we have 80 associates across 4 districts in Tamil Nadu. Apart from offering IT enabled services to clients, we also provide BPO specific training to rural people. Some of our clients include HDFC Standard Life, New Horizons Media, Apollo Hospitals, Hero Honda, and IIT-Madras. In the days to come, we would like to move ahead in the value chain, in terms of our services to clients.
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| How does the business make money? |
| DesiCrew provides services to large corporate clients on a per transction or man-month basis. |
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| Team information |
| Saloni Malhotra - Founder, CEO; Thirugnanam - Head- Operations; Rathi Beulah - Head- Technical Support; Ashwanth.G - Co-Founder, Project Manager |
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| Competition |
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| Competitors |
GramIT, Sai Seva, Fosterra and other rural BPOs
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| How different is your product or service? It has... |
Identical or close substitutes available in India |
| In what way is your product or service different? |
Technology driven, Climbing the value chain by offering new services every quarter. Going beyond entry level BPO services, DesiCrew aims to climb u...> Read more.. |
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| By The Numbers |
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2006 |
2007 |
| No. of employees |
6-15 |
51-100 |
| No. of locations |
6-15 |
6-15 |
| No. of customers |
2-5 |
6-15 |
| Turnover |
Under 10 lacs |
11-50 lacs |
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| Primary source of initial funding |
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| Primary source of additional funding |
Angel investors |
| Raised institutional capital? |
Yes |
| Amount (INR) |
500,000/- |
| Investor |
Rural Technology & Business Incubator |
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| Why is this startup hot? |
#1. When we started we were told "A rural BPO is not possible .. Is there electricity? Internet? Trained Manpower?" - We have answered these questions, proved the concept, have BIG brands as clients and have moved up the higher value chain by providing a range of services. Our portfolio incudes data entry, GIS based services and secondary research.
...> Read more.. |
#1. When we started we were told "A rural BPO is not possible .. Is there electricity? Internet? Trained Manpower?" - We have answered these questions, proved the concept, have BIG brands as clients and have moved up the higher value chain by providing a range of services. Our portfolio incudes data entry, GIS based services and secondary research.
#2. Our clients love our concept and how we have implemented it
#3. DesiCrew is young and innovative #4. We believe that business can have a human touch - our operations are in rural areas
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| What keeps the team awake at night? |
#1. New things that will make our clients drop their jaws and say "We recommend DesiCrew!"
#2. How to use technoogy to enable a distributed work atmosphere and connect more villages.
#3. Best way to impart new skills to our team of first generation knowledge workers.
#4. The fact that our team has only 70 people - and there are millions of unemployed youth who we can reach out to across India.
#5. There is always room for improvement. |
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